Copy trading carries risk of loss. Read the risk disclosure before you follow anyone.
Tell us what happened and we will come back to you by email.
Your account email, the transaction hash, order ID or provider handle involved, and the exact time in UTC. Screenshots showing the whole screen including the timestamp help far more than cropped images. The more precise the detail, the shorter the round trip.
You get a ticket number immediately. Most tickets close within one business day. Anything needing a blockchain trace, a payment partner, or a compliance review takes longer, and you will be told which category yours falls into rather than left waiting.
Withdrawal issues, suspected account compromise and stuck deposits jump the queue automatically. If you think your account is compromised, change your password and revoke sessions first, then open the ticket — do not wait for us to act before securing it.
Reverse a blockchain transaction, recover funds sent to a wrong address on a chain we do not support, cancel a filled order, undo a copied trade, or shorten identity verification. Being clear about this up front saves people days of waiting for something that was never possible.
