Support

Judicial assistance

Guidance for law enforcement agencies, courts and regulators making a formal request.

Who this is for

Law enforcement, courts and regulators. Individual users, including victims of fraud, should use the normal support channels — a support ticket reaches the right team faster than a legal letter for anything that is not formal process.

Submitting a request

Send from an official domain to legal@spheresinvest.online on agency letterhead, stating the legal basis, the identifiers concerned (account email, transaction hash, or address), the exact data sought, and the period covered. Requests that specify what is needed and why are processed considerably faster than broad ones.

Response times

Acknowledgement within two business days. Substantive response depends on scope and jurisdiction. Requests involving an imminent risk to life are escalated immediately and handled outside normal hours.

Preservation

We preserve relevant records for 90 days on a valid preservation request, extendable once while formal process is obtained.

User notification

Our default is to notify a user that their data has been requested, unless we are legally prohibited from doing so or notification would create a risk to an investigation or to a person. Where a prohibition expires, we notify afterwards.

Ready to copy your first trader?

Browsing and following are free. Traders earn only when you do.